## ReminderFox - Info

### Troubleshooting

#### I just installed ReminderFox. I don't see any ribbon icon!

> Do you have your Firefox/Thunderbird status bar hidden? Reminderfox installs into the status bar by default. If you DO have your status bar showing, go to the ReminderFox options and click on the Display tab. Find the Display Placement option and toggle it to another location and hit apply. This should make the Reminderfox ribbon appear.

#### I'm having trouble downloading the extension - I'm getting an error saying the xpi is corrupt or can not be downloaded.

> If you can't download or install this extension because of an "Invalid package error" or something similar, this is most likely due to the addons.mozilla.org website delay when a new version of the extension has been updated. It usually takes 30 minutes for the extension to be available from all of the mirror sites. Try downloading the extension again in 30 minutes.

#### I'm using a non-default theme and some of the text in the drop-down controls are truncated.

> Some themes seem to have problems with dynamically populated controls and the text appears truncated. The Noia theme has this problem as well, but was reportedly fixed in a later version (Noia 2.0 eXtreme, versions greater than 2.30). Try mentioning the problem to the particular theme author to see if it is something that can be fixed in the theme itself.

#### I can't seem to synchronize to the network.

> Check the section Sharing Reminders

#### I've lost my reminders! Can I retrieve a backup?

> Automatic backups of reminder files are kept in your profile's reminderfox directory (snapshots for today and yesterday). You'll find them in your Firefox or Thunderbird profile directory, with a `.bak1`, `.bak2`, or `.bak3` extension. For example:

> `C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\qf5aadhx.default\reminderfox\reminders.ics.bak1`

#### If I uninstall/reinstall or upgrade ReminderFox, will I lose my existing reminders?

> No - your reminders file is not removed by default when you uninstall or upgrade. It is kept in your profile directory, so as long as you don't move to a new profile, your reminders will not be lost. Of course, it's always a good idea to keep a backup. You may want to first export your reminders to a backup file for safekeeping.

#### How do I completely uninstall ReminderFox?

> Why would you want to do something ridiculous like that?? However, if such a need does arise, simply uninstall the extension via the Firefox or Thunderbird extension manager. Then delete the reminderfox directory stored in your Firefox or Thunderbird profile directory, such as:
> `C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\qf5aadhx.default\reminderfox`

#### Can I validate my calendar file to ensure that it is correct?

> Yes, you can validate your calendar ICS file here: http://severinghaus.org/projects/icv/
> The validator will tell you if there are any errors in your calendar file. This is sometimes common when sharing your reminder file across several different calendar services, each of which can add their own metadata to your calendar file. Sometimes something erroneous can be written to the file and the validator will help spot that.

#### I'm having a problem that is not answered here. Are there any detailed error logs?

> You can get more detailed information to debug problems by enabling the ReminderFox logging. Go to the Config Editor (in Firefox, type `about:config` in the url bar; in Thunderbird, go to `Options`-->`Advanced`-->`Config Editor`). Change the value of `extensions.reminderFox.debug.loglevel` from `0` to `2`. Now after you encounter a problem with ReminderFox, go the Firefox/Thunderbird menu `Tools`-->`JavaScript Console` and see if there are any helpful messages. Send us any helpful information via the ReminderFox Mailing List or in a bug report.

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